Remote Field Service Engineer II — Robotics & Lab Automation

Highres; Portland (OR); À distance; USD 90 000 - 125 000; Plein temps

Résumé du poste

HighRes Biosolutions is seeking a Field Service Engineer II for remote-enabled coverage from Portland, OR. You will install, maintain, troubleshoot and repair HighRes devices and automation platforms at customer sites, deploy robotic systems, and coordinate with cross-functional teams to ensure successful service delivery.

The role requires 2+ years field service experience in lab automation or robotics, a bachelor’s degree or equivalent, strong communication and documentation skills, and the

Qualifications

• Bachelor’s degree in electromechanical, life science, or engineering or equivalent experience.
• Minimum 2 years field service or customer-facing support experience; 5 years for Senior Level.

Responsabilités

• Troubleshoot, repair, and maintain HighRes devices and automation platforms.
• Deploy and calibrate robotic systems at customer sites.
• Provide rapid response to customer support requests and triage issues.
• Document support cases accurately and timely.

Connaissances

Independent problem solving

Customer service

Communication skills

Organizational skills

Scheduling & documentation

Formation

Bachelor’s degree or equivalent

Description du poste

HighRes Biosolutions is seeking a Field Service Engineer II for remote-enabled coverage from Portland, OR. You will install, maintain, troubleshoot and repair HighRes devices and automation platforms at customer sites, deploy robotic systems, and coordinate with cross-functional teams to ensure successful service delivery.

The role requires 2+ years field service experience in lab automation or robotics, a bachelor’s degree or equivalent, strong communication and documentation skills, and the