Remote Knowledge Management QA Specialist

AuraOne; United States; Remote; USD 96,000 - 124,000; Full time

Job summary

AuraOne is seeking a Knowledge Management Expert for a remote, US-eligible contractor role. You will review AI outputs against knowledge management workflows, policies, and playbooks, grade tone and escalation, and document the next steps for the modeling team.

The role emphasizes identifying policy-adherence gaps, operational risk, and alignment with real work processes. Requires knowledge management operations experience and strong written reasoning, with at least 10 hours per week

Qualifications

• Experience in knowledge management specialist operations on real teams.
• Ability to apply multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current knowledge management workflows, playbooks, and firm policy for Knowledge Management Expert assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Knowledge Management specialist ops

Job description

AuraOne is seeking a Knowledge Management Expert for a remote, US-eligible contractor role. You will review AI outputs against knowledge management workflows, policies, and playbooks, grade tone and escalation, and document the next steps for the modeling team.

The role emphasizes identifying policy-adherence gaps, operational risk, and alignment with real work processes. Requires knowledge management operations experience and strong written reasoning, with at least 10 hours per week