Knowledge Management Expert

AuraOne; United States; Remote; USD 96,000 - 124,000; Full time

Job summary

AuraOne is seeking a Knowledge Management Expert for a remote, US-eligible contractor role. You will review AI outputs against knowledge management workflows, policies, and playbooks, grade tone and escalation, and document the next steps for the modeling team.

The role emphasizes identifying policy-adherence gaps, operational risk, and alignment with real work processes. Requires knowledge management operations experience and strong written reasoning, with at least 10 hours per week

Qualifications

• Experience in knowledge management specialist operations on real teams.
• Ability to apply multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current knowledge management workflows, playbooks, and firm policy for Knowledge Management Expert assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Knowledge Management specialist ops

Job description

Category: Enterprise Workflow & Tool Use · Pay: $70–$90 / hr · Location: Remote — US-eligible · Contractor

Knowledge Management Expert is a remote review track for evaluating AI outputs across knowledge management specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Knowledge Management specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

• Review AI outputs against current knowledge management specialist operations workflows, playbooks, and firm policy for Knowledge Management Expert assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

• Direct working experience in knowledge management specialist operations on real teams for Knowledge Management Expert work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model's response to a real knowledge management specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Knowledge Management specialist operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

$70–$90 / hr