Operations & Service Delivery QA Specialist (Remote)

AuraOne, Inc.; United States; A distancia; USD 34.000 - 69.000; A tiempo parcial

Descripción de la vacante

AuraOne, Inc. is hiring a remote Operations & Service Delivery Expert to evaluate AI outputs within operations workflows. You will review, grade, and document next steps to guide the modeling team in improving tasks and policy adherence.

The role focuses on applying multi-page rubrics, ensuring accuracy, and maintaining high-quality reviewer scores while supporting asynchronous collaboration for a national US scope.

Formación

• Direct working experience in operations service delivery specialist operations on real teams for Operations & Service Delivery Expert work.
• Ability to apply multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and ability to flag when a prompt is the problem.
• Reliable async availability for at least 10 hours per week.

Responsabilidades

• Review AI outputs against current operations service delivery workflows, playbooks, and firm policy.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputes against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Conocimientos

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Operations Service Delivery specialist

Descripción del empleo

AuraOne, Inc. is hiring a remote Operations & Service Delivery Expert to evaluate AI outputs within operations workflows. You will review, grade, and document next steps to guide the modeling team in improving tasks and policy adherence.

The role focuses on applying multi-page rubrics, ensuring accuracy, and maintaining high-quality reviewer scores while supporting asynchronous collaboration for a national US scope.