Remote Knowledge-Base Content Writer

Mayflower; United States; Remote; USD 50,000 - 90,000; Full time

Benefits offered by this job

Full remote work

Competitive compensation with service契

Annual learning budget and mindfulness

Job summary

Mayflower is seeking a Content Writer to enhance, organize, and scale Support & Moderation content. You will transform complex processes into clear documentation, support a fast-paced content workflow, and collaborate with stakeholders to ensure consistency and usability across knowledge bases and internal guides.

Ideal candidates write clearly for agents, moderators, and customers, and leverage AI tools to maintain high-quality documentation.

Qualifications

• Strong English writing skills (C1+) required.
• Experience in content writing, copywriting, knowledge management, content design, or similar.
• Experience with Confluence or similar knowledge-base/documentation tools.
• Experience using AI tools for writing, rewriting, summarising, structuring information, and content quality checks.

Responsibilities

• Own and maintain hundreds of content items across Support and Moderation, including knowledge base articles, process documentation, macros, bot replies, announcements, and internal guides.
• Write clear, simple content for different audiences: agents, moderators, and customers.
• Turn complex processes and rules into easy-to-understand documentation.
• Keep the knowledge base well-organised, up to date, and easy to navigate.
• Follow content standards for structure, terminology, formatting, and tone of voice.
• Review content regularly to remove outdated, duplicate, unclear, or missing information.
• Gather requirements from stakeholders and create accurate content based on business needs.
• Build and continuously improve the content creation and maintenance process across Support and Moderation.
• Use stakeholders' feedback, QC results, and business changes to drive continuous improvement of content.

Skills

Content writing

Copywriting

Knowledge management

Audience adaptation

Attention to detail

Editing and rewriting

Fast-paced content production

Tools

Confluence

Zendesk

Slack

Jira

Notion

AI writing tools

Job description

Mayflower is seeking a Content Writer to enhance, organize, and scale Support & Moderation content. You will transform complex processes into clear documentation, support a fast-paced content workflow, and collaborate with stakeholders to ensure consistency and usability across knowledge bases and internal guides.

Ideal candidates write clearly for agents, moderators, and customers, and leverage AI tools to maintain high-quality documentation.