Content Writer: Translate Tech into Clear User Guides

Steampunk; Bloomington (IL); On-site; USD 75,000 - 130,000; Full time

Job summary

Steampunk is seeking a Content Writer to translate complex technical concepts into clear, helpful user content across help centers, onboarding guides, FAQs, and in-app copy. You’ll collaborate with UX designers, developers, and product managers to ensure content supports digital services used by millions while upholding accessibility and plain-language standards.

You’ll analyze user feedback and journeys to continuously improve content and assist adoption, with a focus on clarity, trust, and

Qualifications

• Bachelor’s degree and 3+ years of relevant writing or content design experience.
• Exceptional writing, editing, and information-architecture skills with a sharp eye for detail.
• Deep empathy for users and the ability to translate technical topics into clear, relatable language.
• Experience creating content for digital products, software, or online services.
• Familiarity with human-centered design principles and agile development environments.
• Ability to work independently, manage multiple projects, and meet deadlines.
• Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks.

Responsibilities

• Partner with designers, developers, and subject matter experts to understand user needs and transform technical concepts into approachable language.
• Create and maintain user-facing content such as help center articles, onboarding guides, FAQs, and in-app copy that guide users through digital services.
• Analyze user journeys and feedback to identify where content can reduce confusion, improve task completion, or build confidence.
• Develop and maintain content standards, plain language guidelines, and voice/tone documentation to ensure a consistent, inclusive experience.
• Structure information logically so users can easily find what they need, when they need it.
• Continuously update and improve content to reflect evolving user needs, technologies, and policies.
• Collaborate with UX researchers to test content comprehension and usability.
• Ensure all documentation aligns with accessibility (Section 508) and government plain-language best practices.

Skills

Writing

Editing

Information architecture

User empathy

Content design

Agile

Ruby on Rails (bonus)

Education

Bachelor's degree

Tools

Ruby on Rails

Job description

Steampunk is seeking a Content Writer to translate complex technical concepts into clear, helpful user content across help centers, onboarding guides, FAQs, and in-app copy. You’ll collaborate with UX designers, developers, and product managers to ensure content supports digital services used by millions while upholding accessibility and plain-language standards.

You’ll analyze user feedback and journeys to continuously improve content and assist adoption, with a focus on clarity, trust, and