Remote Knowledge Base Manager

TechOp Solutions International, Inc.; Arlington (TX); Remote; USD 85,000 - 110,000; Full time

Job summary

TechOp Solutions International, Inc. is seeking an experienced Remote Content Research Manager to lead the development and maintenance of customer support content for a high-volume remote call center. The role involves supervising a team of Content Research Analysts and ensuring that customer-facing information is accurate and accessible.

The ideal candidate will hold a Bachelor’s degree and have a minimum of six years’ experience in knowledge management or related fields. Strong leadership and communication skills are essential, along with experience in CRM and knowledge management platforms.

Qualifications

• Minimum six (6) years of experience in knowledge management or related environments.
• Experience with CRM and knowledge management platforms preferred.
• Must meet security eligibility requirements.

Responsibilities

• Lead the research, development, and maintenance of knowledge base content.
• Supervise Content Research Analysts and assign daily tasks.
• Review customer escalations and coordinate research to resolve inquiries.
• Analyze customer trends and recommend improvements.

Skills

Leadership

Communication

Organizational skills

Stakeholder management

Education

Bachelor's degree from an accredited institution

Tools

CRM platforms

Knowledge management platforms

Job description

TechOp Solutions International, Inc. is seeking an experienced Remote Content Research Manager to lead the development and maintenance of customer support content for a high-volume remote call center. The role involves supervising a team of Content Research Analysts and ensuring that customer-facing information is accurate and accessible.

The ideal candidate will hold a Bachelor’s degree and have a minimum of six years’ experience in knowledge management or related fields. Strong leadership and communication skills are essential, along with experience in CRM and knowledge management platforms.