Remote Junior Product Support Engineer (US)

CYPHER Learning; Plano (TX); Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Inclusive workplace culture

Commitment to diversity

Job summary

A modern educational technology company in the United States is seeking a Junior Product Support Engineer to provide customer support for its products. In this remote role, you will troubleshoot technical issues, document cases, and collaborate with engineering teams to enhance product quality. Ideal candidates hold a Bachelor's degree in Computer Science and have over 5 years of experience in technical support roles. Join a company that values curiosity, connection, and empowerment in a flexible work environment.

Qualifications

• 5+ years of experience in a technical or product support role.
• Working knowledge of networking fundamentals and software troubleshooting.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide timely technical support via email and chat.
• Diagnose and resolve common product issues.
• Document and track support cases through to resolution.
• Collaborate with teams to improve product quality.

Skills

Technical support

Web technologies

Problem-solving

Communication skills

Customer-focused mindset

Education

Bachelor’s degree in Computer Science or related field

Tools

Ticketing systems (e.g., Zoho)

Job description

A modern educational technology company in the United States is seeking a Junior Product Support Engineer to provide customer support for its products. In this remote role, you will troubleshoot technical issues, document cases, and collaborate with engineering teams to enhance product quality. Ideal candidates hold a Bachelor's degree in Computer Science and have over 5 years of experience in technical support roles. Join a company that values curiosity, connection, and empowerment in a flexible work environment.