Remote Junior Import Logistics Coordinator

Socket.dev; Middleburg Heights (OH); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Mohawk Global in Ohio is seeking an Associate Import Transportation Coordinator to support international shipments by leveraging our partner network and systems to deliver excellent customer service and accurate file management.

This entry-level role offers hands-on learning under leadership, focusing on shipment tracking, documentation, timely communication, and issue resolution across air, ocean, rail, and domestic modes.

Qualifications

• Foundational knowledge of international transportation, import logistics, and supply chain processes.
• Ability to learn and utilize transportation management systems, including CargoWise.
• Shipment tracking, documentation management, and milestone monitoring.
• Data entry, record maintenance, and operational system accuracy.
• Basic understanding of import documentation, billing processes, and compliance requirements.

Responsibilities

• Provide timely shipment updates and responsive support for import shipments.
• Coordinate with customers, carriers, overseas partners, and internal teams on shipment status and delivery requirements.
• Maintain a high level of professionalism, responsiveness, and customer service.
• Communicate delays or service issues proactively and elevate sensitive concerns appropriately.
• Develop knowledge of transportation processes, documentation, and systems through hands-on operational support.
• Track and monitor shipments, maintaining accurate file setup, milestones, and shipment visibility.
• Manage shipping documentation and support cargo availability, dispatch, and delivery coordination.
• Communicate customs clearance and shipment requirements to appropriate stakeholders.
• Escalate operational issues, delays, or service concerns when necessary.

Skills

International transportation

Customer service

Documentation

Data entry

Microsoft Office

Education

High school diploma

Associate/Bachelor in related field

Tools

CargoWise

ERP systems

Job description

Mohawk Global in Ohio is seeking an Associate Import Transportation Coordinator to support international shipments by leveraging our partner network and systems to deliver excellent customer service and accurate file management.

This entry-level role offers hands-on learning under leadership, focusing on shipment tracking, documentation, timely communication, and issue resolution across air, ocean, rail, and domestic modes.