Remote Junior Business Analyst — Fast-Track to Impact

Gratia; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible Freelance Model

Experience-Based Rates

Portfolio Growth

Clear Path Forward

Job summary

Gratia is a remote-first apprenticeship-based platform that connects ambitious professionals with global opportunities. This entry-level operations role focuses on hands-on execution, reviewing documents, updating data, and addressing stakeholder escalations in a fast-paced environment.

You will spend your day working with data, processing reports, and communicating with customers to resolve issues, while learning the ropes from the ground up.

Qualifications

• BS degree or equivalent practical experience.
• Up to 2 years of experience in operations, administration, data entry, or call center.
• High attention to detail and ability to follow multi-step processes accurately without cutting corners.
• Strong problem-solving instincts with clear judgment on when to investigate or escalate.
• Excellent written and spoken English skills with empathetic communication during escalations.

Responsibilities

• Process documentation, claims, and data reports strictly following standard operating procedures.
• Identify and flag anomalies, missing information, or process breaks to senior team members before they become bigger issues.
• Communicate directly with customers and internal stakeholders to resolve escalations and answer questions clearly.
• Maintain and update tracking spreadsheets or internal systems to ensure accurate daily reporting.
• Manage conflicting priorities and deadlines, communicating trade-offs to your team when urgent requests arrive.

Education

BS degree or equivalent practical experience

Job description

Gratia is a remote-first apprenticeship-based platform that connects ambitious professionals with global opportunities. This entry-level operations role focuses on hands-on execution, reviewing documents, updating data, and addressing stakeholder escalations in a fast-paced environment.

You will spend your day working with data, processing reports, and communicating with customers to resolve issues, while learning the ropes from the ground up.