Remote Junior Account Executive: Client Relations & Growth

Visa Hunt; United States; On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Remote work

Laptop provided

Headset provided

Monthly Internet Stipend

Medical/Vision and Dental Insurance

401(k)/Roth with matching

Tiered PTO based upon length of employ

Job summary

ACD Direct, Inc. is seeking a Junior Account Executive to support the Account Executive department by resolving tickets, handling client emails, and addressing pledge errors.

This role collaborates with the Client Services Manager and team to ensure timely, accurate administrative tasks and career progression over 3 to 6 months toward becoming an Account Executive. The position offers remote work with flexible schedules, is full-time, and includes equipment provisions (laptop, headset) and

Qualifications

• Bachelor’s degree (B.A./B.S.) in related field or equivalent experience.
• One to two years related experience or equivalent.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Independent, Critical Thinking.
• Strong people skills.

Responsibilities

• Maintains and nurtures existing client relationships.
• Functions as liaison between client companies and operations staff.
• Assists in negotiating work agreements.
• Cultivates 20% or more growth of existing partner base from previous calendar year.
• Conducts weekly/Biweekly status meetings with ALL DRTV and For-profit clients.
• Conducts pre-drive meeting with all Non-profit PBS/NPR clients two weeks prior to the start of the drive.
• Conducts post drive meetings with all Non-profit PBS/NPR clients within two weeks post drive.
• Maintain and grow average number of products for client portfolio to at least 3.5 products per Client.
• Ensures all emails and JIRA tickets are responded to within twenty-four business hours of receipt.
• Acting as the primary point of contact or public relations representative of ACD, overseeing client relations/operations/strategies and ensuring short- and long-term projects or activities are completed in a timely manner.
• Proactively monitors account health by tracking client satisfaction and open issues, advocating for both the client and ACD, and taking ownership of resolving concerns before they elevate.
• Junior Account Executives cultivate and maintain positive, professional interdepartmental relationships, communicate client needs professionally to facilitate completion and buy-in of client deliverables and follow up accordingly to achieve the best possible client and company result.
• Handles a smaller group of partners in all aspects of managing those accounts.
• Performs other duties as assigned by management.

Skills

Client relations

Communication

Negotiation

Time management

Problem-solving

Analytical skills

Independent thinking

Multi-tasking

Attention to detail

Teamwork

Education

Bachelor’s degree (B.A./B.S.) in related field or equivalent experience

Job description

ACD Direct, Inc. is seeking a Junior Account Executive to support the Account Executive department by resolving tickets, handling client emails, and addressing pledge errors.

This role collaborates with the Client Services Manager and team to ensure timely, accurate administrative tasks and career progression over 3 to 6 months toward becoming an Account Executive. The position offers remote work with flexible schedules, is full-time, and includes equipment provisions (laptop, headset) and