Remote Journeys Operations Assistant

Indagare; United States; Remote; USD 63.000 - 77.000; Vollzeit

Zusammenfassung

Indagare is seeking a Journeys Operations Assistant in a full-time remote, U.S.-based role. The position emphasizes growth in logistics, communication, and operational skills, reporting to the Journeys Operations Manager.

Salary is $70,304 annually, with responsibilities spanning travel communication, Salesforce record management, and trip coordination. The candidate should show 1+ years of experience, a passion for travel planning, and a strong customer-service ethos.

Qualifikationen

• 1+ years of full-time professional experience preferred.
• A passion for travel planning and a strong desire to grow into a travel specialist.
• Excellent customer service aligned with hospitality ethos.

Aufgaben

• Provide administrative support to execute Journeys and achieve departmental goals.
• Prepare key passenger communications with Operations Leads for smooth customer experience.
• Manage Salesforce records and ensure accuracy of client and trip details.
• Monitor trip-related emails and keep passenger records up to date.
• Relay passenger information to regional and local partner teams.
• Create internal and external traveler Lookbooks.
• Analyze post-trip survey results and present findings to stakeholders.
• Manage team meeting and events calendar, including virtual/in-person meetings.
• Provide operational backup when staff are out on trips.
• Follow Journeys SOP and ensure quality service delivery.

Kenntnisse

Administrative support

Logistics management

Customer service

Communication

Attention to detail

Organizational skills

Microsoft Office

Google Suite

Teamwork

Problem solving

Ausbildung

Bachelor's degree preferred

Tools

Salesforce

Slack

ClickUp

Zoom

Microsoft Office

Google Suite

Jobbeschreibung

Indagare is seeking a Journeys Operations Assistant in a full-time remote, U.S.-based role. The position emphasizes growth in logistics, communication, and operational skills, reporting to the Journeys Operations Manager.

Salary is $70,304 annually, with responsibilities spanning travel communication, Salesforce record management, and trip coordination. The candidate should show 1+ years of experience, a passion for travel planning, and a strong customer-service ethos.