Remote Travel Advisor — Lead Client Journeys & Planning

Departuretravels; Macon (GA); À distance; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible schedule

Work from anywhere

Résumé du poste

Departure Travel in the United States is seeking a Lead Travel Agent / Travel Assistant to join a remote customer service team. You will guide clients through every stage of travel planning, manage inquiries, and maintain clear, timely communication throughout the booking experience.

This flexible remote opportunity is ideal for someone who loves travel coordination, detail-oriented organization, and teamwork in a supportive, work-from-anywhere environment.

Qualifications

• Lead Travel Agent/Travel Assistant responsibilities include guiding clients through travel planning stages
• Responding to inquiries and providing travel options
• Maintaining professional communication throughout booking experience
• Gathering post-trip feedback to improve client experience

Responsabilités

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Description du poste

Departure Travel in the United States is seeking a Lead Travel Agent / Travel Assistant to join a remote customer service team. You will guide clients through every stage of travel planning, manage inquiries, and maintain clear, timely communication throughout the booking experience.

This flexible remote opportunity is ideal for someone who loves travel coordination, detail-oriented organization, and teamwork in a supportive, work-from-anywhere environment.