Operations Assistant, Journeys

Indagare; United States; Remote; USD 63.000 - 77.000; Vollzeit

Zusammenfassung

Indagare is seeking a Journeys Operations Assistant in a full-time remote, U.S.-based role. The position emphasizes growth in logistics, communication, and operational skills, reporting to the Journeys Operations Manager.

Salary is $70,304 annually, with responsibilities spanning travel communication, Salesforce record management, and trip coordination. The candidate should show 1+ years of experience, a passion for travel planning, and a strong customer-service ethos.

Qualifikationen

• 1+ years of full-time professional experience preferred.
• A passion for travel planning and a strong desire to grow into a travel specialist.
• Excellent customer service aligned with hospitality ethos.

Aufgaben

• Provide administrative support to execute Journeys and achieve departmental goals.
• Prepare key passenger communications with Operations Leads for smooth customer experience.
• Manage Salesforce records and ensure accuracy of client and trip details.
• Monitor trip-related emails and keep passenger records up to date.
• Relay passenger information to regional and local partner teams.
• Create internal and external traveler Lookbooks.
• Analyze post-trip survey results and present findings to stakeholders.
• Manage team meeting and events calendar, including virtual/in-person meetings.
• Provide operational backup when staff are out on trips.
• Follow Journeys SOP and ensure quality service delivery.

Kenntnisse

Administrative support

Logistics management

Customer service

Communication

Attention to detail

Organizational skills

Microsoft Office

Google Suite

Teamwork

Problem solving

Ausbildung

Bachelor's degree preferred

Tools

Salesforce

Slack

ClickUp

Zoom

Microsoft Office

Google Suite

Jobbeschreibung

In this primarily administrative entry-level position, the Journeys Operations Assistant, is someone who is eager to grow and develop in their operational skills. This role is for a candidate who excels in logistics management, communication and is very detail-oriented and organized with an ability to work under pressure in a fast-paced environment. In this role you will be reporting directly to the Journeys Operations Manager.

This is a fully remote, U.S. based position with an annual salary of $70,304.

What You'll Do

• Provide administrative support to execute Journeys and achieve departmental goals and contribute to Indagare's reputation as an industry leader.
• Work closely with Operations Associates and Leads to prepare all key passenger communications and ensure a smooth customer experience.
• Responsible for managing Salesforce records and keeping track and ensuring accuracy of all client and trip-related details.
• Responsible for monitoring all trip-related emails and ensuring key passenger records are kept up to date in a timely manner.
• Responsible for relaying passenger-related information to all regional and local partner teams accurately.
• Responsible for accurately managing all additional service payments, supplier payments and refunds. Responsible for keeping Salesforce and key financial records are kept up to date.
• Responsible for creating internal and external traveler Lookbooks.
• Work closely with Associate and Lead to prepare and analyze post-trip survey results and present findings to internal stakeholders.
• Manage the team's meeting and events calendar, including attending meetings and events both in-person and virtually.
• Provide operational backup when the Operations Associates and Leads are out of the office or on the ground with a trip.
• Rigorously follow Indagare's Journeys standard operating procedure. Work with the Director and Operations Manager to ensure quality and consistency of service delivery.
• Undertake any other duties as assigned, demonstrating flexibility and adaptability as needed.

What You'll Bring

• 1+ years of full-time professional experience preferred
• A passion for travel planning and a strong desire in growing into a travel specialist
• A natural ability to deliver excellent customer service in line with our hospitality ethos, and a passion for going the extra mile for your customers to create magical experiences.
• Strong organizational skills with demonstrated ability to meet key milestones on time and with quality
• Excellent attention to detail and follow-through, and a high standard of excellence.
• Ability to adjust to changing priorities and handle multiple assignments at once in a fast-paced, dynamic environment
• The ability to work both independently with minimal supervision, and collaboratively as part of a team.
• A positive and collaborative attitude.
• Technical skills to get the job done. This includes being proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Google Docs, Google Sheets). Slack, Salesforce, ClickUp, and Zoom experience preferred
• Bachelor's degree preferred

About Indagare

Indagare is a members-only, boutique travel-planning company, offering curated content, digital tools, customized trip-planning and group trips around passion points. We are a dynamic, entrepreneurial, high-performance company and have been named to the Inc. 5000 and Crain’s Fast 50 lists of the fastest growing private companies in the U.S. Our mission at Indagare is to inspire and empower people to change their lives through travel—and to have a positive impact on the people and places we visit. In 2026, Indagare became a Certified B Corporation, meeting rigorous standards for social and environmental responsibility.

The Indagare team is the heart and soul of our company. We are committed to a culture that values a generosity of spirit and believes deeply in the power of being kind: to ourselves, our colleagues, our suppliers and our clients. We believe that travel broadens the mind and enriches the soul. Indagare is always on the lookout for ambitious and creative team members. So, if you love travel and want to be part of a dynamic and collaborative team, submit your application today.

Why Indagare

At Indagare, we care about our team members. That’s why, as part of our total rewards package, we offer competitive compensation and a comprehensive benefits package. Our benefits offerings include medical, dental, and vision coverage, Flexible Spending Accounts, life insurance and disability coverage, commuter benefits, a retirement-savings plan, and paid time off (vacation, personal, holidays, and sick days).