Remote Jewelry Success Manager: Design & Production

Remote; San Francisco (CA); Remote; USD 65,000 - 90,000; Full time

Job summary

Frontier is hiring a remote Jewelry Account Manager / Customer Success Manager to manage customer relationships through the custom jewelry design and manufacturing process. This highly consultative, customer-facing role serves as the primary point of contact for clients, guiding design requirements, pricing, and timelines.

You will coordinate with CAD designers, production teams, and operations, track orders from design to delivery, and support improved workflows with a focus on exceptional

Qualifications

• Excellent written and spoken English.
• Strong verbal communication with a neutral, easy-to-understand accent.
• Strong listening with thoughtful follow-ups.
• 2+ years in Customer Success or related roles.
• Highly organized with strong attention to detail.
• Tech-savvy and quick to learn new systems.
• Proactive problem-solving with ownership mindset.
• Able to work US business hours.

Responsibilities

• Manage inbound requests for custom jewelry pieces.
• Serve as the primary contact for assigned accounts.
• Communicate via email, phone, and messaging platforms.
• Coordinate with CAD designers and production teams.
• Track orders from design through delivery.
• Translate customer requirements into production-ready instructions.
• Assist with pricing coordination and production timelines.
• Maintain accurate notes in internal systems.
• Identify opportunities to improve workflows with technology.

Skills

Excellent English

Verbal communication

Listening skills

Tech-savvy

Problem-solving

Workflow improvement

Ownership mindset

US hours readiness

Tools

CRM systems

Workflow software

AI tools

Job description

Frontier is hiring a remote Jewelry Account Manager / Customer Success Manager to manage customer relationships through the custom jewelry design and manufacturing process. This highly consultative, customer-facing role serves as the primary point of contact for clients, guiding design requirements, pricing, and timelines.

You will coordinate with CAD designers, production teams, and operations, track orders from design to delivery, and support improved workflows with a focus on exceptional