Remote Jewelry Account Manager - Client Success

Remote; San Francisco (CA); Remote; USD 65,000 - 90,000; Full time

Job summary

Frontier is seeking a Jewelry Account Manager / Customer Success Manager to manage customer relationships through the custom jewelry design and manufacturing process. This remote, US-hours role requires excellent English, strong communication, and the ability to coordinate with CAD, production, and operations teams to move orders from concept to delivery.

You will gather requirements, handle pricing support, track progress, and ensure an outstanding customer experience for high-value projects.

Qualifications

• Excellent written and spoken English.
• Strong verbal communication with a neutral, easy-to-understand accent for US-based customers.
• Strong listening skills with the ability to ask thoughtful follow-up questions.
• 2+ years of experience in Customer Success, Account Management, Client Services, Operations, or similar roles.
• Experience managing multiple customer requests under tight deadlines.
• Highly organized with exceptional attention to detail.
• Able to quickly learn new systems and software.
• Strong problem-solving skills with ownership mindset.
• Demonstrated ability to improve workflows or processes.
• Comfortable working US business hours.

Responsibilities

• Manage inbound customer requests for custom jewelry pieces.
• Serve as the primary point of contact for assigned accounts.
• Communicate with customers via email, phone, and messaging platforms.
• Ensure a high-touch, responsive customer experience.
• Review customer submissions and identify missing or unclear information.
• Ask clarifying questions to understand requirements before production.
• Translate customer requests into actionable instructions for internal teams.
• Guide customers through pricing, materials, capabilities, and trade-offs.
• Coordinate with CAD designers, production, and operations teams.
• Track order progress from design through delivery.
• Escalate production or technical issues when needed.
• Maintain accurate notes and order updates in internal systems.
• Identify opportunities to improve workflows using technology or automation.

Skills

Excellent English

US customer comms

Active listening

Multi-project handling

Tech-savvy

Job description

Frontier is seeking a Jewelry Account Manager / Customer Success Manager to manage customer relationships through the custom jewelry design and manufacturing process. This remote, US-hours role requires excellent English, strong communication, and the ability to coordinate with CAD, production, and operations teams to move orders from concept to delivery.

You will gather requirements, handle pricing support, track progress, and ensure an outstanding customer experience for high-value projects.