Customer Success Manager (Fully Remote)

Frontier; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

Frontier, a company that helps US startups scale by building cross-functional teams abroad, seeks a customer-focused coordinator for our custom jewelry design and manufacturing process. You will be the primary contact for customers, balance design requirements, pricing support, and production timelines while coordinating with CAD designers and production teams to track order progress.

Ideal candidates are strong English communicators with 2+ years of customer-facing experience, highly organized,

Qualifications

• 2+ years of customer-facing experience
• Excellent English communicator with strong organizational skills
• Tech-savvy, proactive, and able to work US business hours from South Africa
• Ability to coordinate across design and production teams

Responsibilities

• Serve as the primary point of contact for customers through the custom jewelry design and manufacturing process
• Balance customer success, project coordination, pricing support, and production management
• Manage inbound customer requests, clarify design requirements, and align with production timelines
• Coordinate with CAD designers and production teams, track order progress, and elevate issues as needed

Skills

Customer-facing communication

Organizational skills

Tech-savvy

English proficiency

Job description

• Serve as the primary point of contact for customers through the custom jewelry design and manufacturing process.
• Balance customer success, project coordination, pricing support, and production management.

Key Responsibilities:

• Manage inbound customer requests, clarify design requirements, and align expectations with production timelines.
• Coordinate with CAD designers and production teams, track order progress, and elevate issues as needed.

Ideal Candidate:

• Excellent English communicator with 2+ years of customer-facing experience and strong organizational skills.
• Tech-savvy, proactive, and comfortable working US business hours from South Africa.

Frontier helps companies grow full-time, cross-functional teams abroad, placing top talent in US-based startups and high-growth companies. It is a subsidiary of Fresh Prints, a fully remote 380-person company with most of its team in India and the Philippines.