Remote ITSM Executive: Strategy & Service Delivery

CSAA; South Carolina; Remote; USD 120,000 - 160,000; Full time

Job summary

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead the strategy, governance, and continual improvement of enterprise ITSM practices in a remote capacity. You will coordinate across IT, Security, Risk, and business units to ensure service delivery aligns with customer needs, risk controls, and strategic objectives.

Responsibilities cover ITSM strategy, incident and major incident governance, problem management, change management, and service configuration and asset

Responsibilities

• ITSM Strategy and Governance: Lead the organizations ITSM strategy, roadmap, operating model, governance framework, and process maturity priorities.
• Incident and Major Incident Management: Provide governance for Incident and Major Incident Management, including standards for identification, prioritization, critical issue, communication, resolution, closure, and follow‑up.
• Problem Management: Lead proactive and reactive Problem Management, including identification, prioritization, investigation, root cause analysis, known errors, corrective actions, and closure.
• IT Change Management: Provide governance for Change Management and maintain risk‑based standards for normal, standard, emergency, and automated changes.
• Service Configuration and IT Asset Management: Lead governance for the Service Configuration Management and IT Asset Management standards, with clear policies, standards, controls, roles, ownership, and performance measures.

Skills

ITSM strategy

Governance

Leadership

Incident management

Problem management

Change management

Service configuration

IT asset management

Job description

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead the strategy, governance, and continual improvement of enterprise ITSM practices in a remote capacity. You will coordinate across IT, Security, Risk, and business units to ensure service delivery aligns with customer needs, risk controls, and strategic objectives.

Responsibilities cover ITSM strategy, incident and major incident governance, problem management, change management, and service configuration and asset