Remote Italy Restaurant Partnerships Manager

OpenTable; South Carolina; Remote; USD 48,000 - 59,000; Full time

Benefits offered by this job

26 days paid vacation

Enhanced parental leave

SpringHealth therapy sessions

Headspace subscription

Development Dollars

Leadership development

On-demand e-learnings

Travel discounts

Job summary

OpenTable is seeking an Account Manager based in Italy to manage a portfolio of restaurant partners across the full customer lifecycle. This remote, travel-ready role combines home working with regular territory visits, reporting to the OpenTable team in a global hospitality tech environment.

You will build trusted relationships, drive onboarding, adoption, and renewal while helping restaurants optimize OpenTable usage and performance.

Qualifications

• 5+ years experience in account management or related customer-facing role.
• Fluent in Italian and English; strong written and verbal communication.
• Demonstrated ability to understand customer objectives, handle objections, negotiate, and influence decisions.
• Strong organizational and analytical skills; ability to manage multiple stakeholders in field-based role.
• Proficiency with Salesforce and Google Workspace; valid driving license.

Responsibilities

• Manage a portfolio of restaurant partners across onboarding, adoption, retention, renewal, and account growth.
• Build trusted relationships with restaurant operators through meetings, reviews, training, and visits.
• Help customers configure OpenTable to optimize reservation flow and link installation with Tech Support.
• Understand customer needs, identify opportunities for marketing solutions, and support renewal of expiring contracts.
• Coordinate with Technical Support, Marketing, Product to resolve issues and deliver outcomes.
• Capture feedback and industry insights, recommend product improvements, and support restaurant-specific marketing.

Skills

Account management

Customer success

Sales / consultative

Bilingual Italian & English

Project coordination

Data analysis

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Google Workspace

Job description

OpenTable is seeking an Account Manager based in Italy to manage a portfolio of restaurant partners across the full customer lifecycle. This remote, travel-ready role combines home working with regular territory visits, reporting to the OpenTable team in a global hospitality tech environment.

You will build trusted relationships, drive onboarding, adoption, and renewal while helping restaurants optimize OpenTable usage and performance.