Remote Account Manager - Hospitality Tech (Italy)

OpenTable; United States; Remote; USD 49.000 - 59.000; Vollzeit

Benefits dieser Stelle

Paid vacation (26 days)

Parental leave

Headspace subscription

SpringHealth therapy sessions

Development Dollars

Leadership development

On-demand e-learnings

Travel Discounts

Zusammenfassung

OpenTable, part of Booking Holdings, is seeking an Account Manager based in Florence, Italy. This remote, field-based role manages a portfolio of restaurant partners across onboarding, adoption, retention and renewal, with regular travel to the territory.

Ideal candidates have 5+ years in account management or related roles, fluency in Italian and English, and experience with SaaS or hospitality tech. The position is a 12-month fixed-term contract with competitive benefits.

Qualifikationen

• 5+ years of experience in account management, customer success, consultative sales, or a related customer-facing role, with a record of delivering strong service.
• Professional fluency in Italian and English, with strong written and verbal communication skills.
• Demonstrated ability to understand customer business objectives, handle objections, negotiate effectively, and communicate recommendations that influence decision-making.
• Strong organizational and analytical skills, including the ability to prioritize work, manage multiple stakeholders, use data to inform recommendations, and work independently in a field-based role.
• Experience in restaurant management, hospitality, food and beverage sales, or restaurant technology.
• Knowledge of restaurant economics and industry trends, with the ability to identify relevant business opportunities.
• Bachelor’s degree or equivalent practical experience.

Aufgaben

• Manage a portfolio of restaurant partners across onboarding, adoption, retention, renewal, and account growth.
• Build trusted relationships with restaurant operators through regular meetings, business reviews, training, and face-to-face visits across the territory.
• Help customers configure OpenTable to optimize reservation flow, implement reservation links on their websites, and complete accurate installation handovers for Technical Support.
• Understand customer needs, identify opportunities for relevant marketing solutions, support quarterly commercial goals, and contribute to the renewal of expiring contracts.
• Advocate for restaurant partners by coordinating with Technical Support, Marketing, Product, and other teams to resolve issues and deliver customer outcomes.
• Capture customer feedback and industry insights, recommend product improvements, and support restaurant-specific marketing and promotional programs.

Kenntnisse

Account management

Customer success

Negotiation

Data analysis

Stakeholder management

Training/presentations

Ausbildung

Bachelor's degree or equivalent

Tools

Google Workspace

Salesforce

Jobbeschreibung

OpenTable, part of Booking Holdings, is seeking an Account Manager based in Florence, Italy. This remote, field-based role manages a portfolio of restaurant partners across onboarding, adoption, retention and renewal, with regular travel to the territory.

Ideal candidates have 5+ years in account management or related roles, fluency in Italian and English, and experience with SaaS or hospitality tech. The position is a 12-month fixed-term contract with competitive benefits.