Remote IT Systems Field Engineer

Supportwave; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Supportwave is seeking a Systems Field Engineer for a permanent role in San Francisco. You will deliver remote IT support to San Francisco clients, troubleshoot TCP/IP, install and repair hardware, and collaborate with the team to keep systems running smoothly in a fully remote environment.

You will document all activities, communicate clearly in English, and contribute to a fast-paced tech support operation trusted by organizations worldwide.

Qualifications

• Experience delivering IT support in a professional environment.
• Strong TCP/IP troubleshooting and hardware repair capabilities.
• Excellent written and spoken English for remote coordination.

Responsibilities

• Deliver remote IT support to San Francisco clients and resolve issues efficiently.
• Troubleshoot TCP/IP networks and perform hardware installation and repairs.
• Document activities and maintain records in a fully remote English-speaking team.

Skills

IT Support

Technical Support

TCP/IP

Hardware Support

Proficiency in English

Tools

Meraki

MDM

Zoom

Job description

Supportwave is seeking a Systems Field Engineer for a permanent role in San Francisco. You will deliver remote IT support to San Francisco clients, troubleshoot TCP/IP, install and repair hardware, and collaborate with the team to keep systems running smoothly in a fully remote environment.

You will document all activities, communicate clearly in English, and contribute to a fast-paced tech support operation trusted by organizations worldwide.