Remote IT Systems & Automation Pro

Geeks on Site

Peru (IL)

Hybrid

USD 12,000 - 17,000

Full time

5 days ago

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Job summary

The Otte Polo Group is seeking an IT Systems & Automation Specialist to maintain and improve operational systems, integrations, automations, and reporting. You will support end-users and build scalable automation across Zoho and other tools.

Remote-friendly role with EST-aligned hours; starting salary and Deel payments described in the posting; global cross-team collaboration preferred.

Qualifications

2+ years in system administration, integration, or related IT field.
Experience with Zoho CRM, Zoho Analytics, and Zoho Flow.
Experience building automations with Pipedream or Make.com.
Basic SQL knowledge and ability to query data.
Advanced English proficiency for daily communication.

Responsibilities

Provide technical and end-user support for business systems and operational tools.
Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow.
Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms.
Create and maintain reports, dashboards, and data queries to support business decision-making.
Work with CRM data, workflows, and automations to improve operational processes.
Support and troubleshoot telephony and call-center systems, including IVR, call routing, and CCaaS platforms.
Troubleshoot system and integration issues and identify practical solutions.
Use basic SQL to query and work with data.
Identify opportunities to automate repetitive tasks and improve operational efficiency.
Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity.
Collaborate with technical and non-technical teams to understand their needs and provide effective solutions.
Manage multiple projects and priorities while maintaining clear communication and follow-through.
Document processes, solutions, and system changes as needed.