Remote IT Support & Troubleshooting Specialist (EN/DE)

Unisys; United States; Remote; USD 1,400 - 1,600; Full time

Benefits offered by this job

Private health insurance after 6 mo.

Home office allowance

Learning and training programs

Job summary

Unisys in the United States is seeking an IT support professional to troubleshoot and diagnose technical issues, guide clients through restoration steps, and coordinate service requests with cross-functional teams.

The role emphasizes teamwork, knowledge base use, and ongoing internal training. After an initial 14-week training, a full remote work option is available to active associates, with comprehensive benefits and a strong culture of learning.

Qualifications

• Fluent English language skills.
• Native or near-native German for support language.
• Proficient with MS Office, especially Windows.
• Strong attention to detail and analytical mindset.
• Ability to handle multiple tasks simultaneously.
• Team-oriented with training and development opportunities.

Responsibilities

• Troubleshooting IT-related issues using technical and customer service skills.
• Guiding clients through steps to restore functionality.
• Escalating to Level 2 support when needed.
• Coordinating Service Requests with cross-functional teams.
• Collaborating with colleagues on problem-solving and solutions.
• Using knowledge base to resolve problems and identify gaps.
• Coordinating and following up on Service Requests.

Skills

Fluent English

German language

MS Office Suite

Windows familiarity

Attention to detail

Multitasking

Team player

Tools

MS Office

Windows OS

Job description

Unisys in the United States is seeking an IT support professional to troubleshoot and diagnose technical issues, guide clients through restoration steps, and coordinate service requests with cross-functional teams.

The role emphasizes teamwork, knowledge base use, and ongoing internal training. After an initial 14-week training, a full remote work option is available to active associates, with comprehensive benefits and a strong culture of learning.