Remote IT Service Desk Technician

County of San Juan; Pennsylvania; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Unisys is seeking a remote first-level service desk analyst. The role involves answering phone and other contacts, resolving software, hardware, and network issues, and documenting calls and incidents for proper routing to the appropriate support group.

This full-time position lists the location as Remote, PA, United States, and operates in a remote work model with Pennsylvania-based duties as needed. Verified active on the employer's official career site as of Oct 30, 2026 (ET).

Responsibilities

• Answers phone and other contacts, resolves software, hardware and network issues.
• Documents calls and incidents accurately.
• Routes requests to the right support group.

Skills

Phone support

Incident documentation

Issue triage

Customer service

Job description

Unisys is seeking a remote first-level service desk analyst. The role involves answering phone and other contacts, resolving software, hardware, and network issues, and documenting calls and incidents for proper routing to the appropriate support group.

This full-time position lists the location as Remote, PA, United States, and operates in a remote work model with Pennsylvania-based duties as needed. Verified active on the employer's official career site as of Oct 30, 2026 (ET).