Remote IT Support Technician: Windows and Apple Expert
Dairy Farmers of America
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Job summary
Dairy Farmers of America is seeking a first-level technical support specialist to assist users with computer software and hardware from home after a 6–8 week in-office training period.
You will troubleshoot Windows and Apple devices, respond via phone, chat, and email, document issues in the ticketing system, and escalate complex problems to senior staff as needed. Strong English communication is essential.
Qualifications
- 1-2 years of experience in MS Windows environment handling calls on break/fix support.
- Experience using and troubleshooting MS Office (O365) products.
- Experience using ticketing systems, ServiceNow preferred.
- Experience managing and troubleshooting Windows 10 workstations.
- Certification and/or License preferred.
Responsibilities
- Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products
- Work daily with internal customers via phone, chat, email, and occasional walk by
- Accurately record all work and troubleshooting in tickets
- Maintain positive, professional attitude at all times
- Perform troubleshooting on mobile devices, iPhone/iPad and Android.
- Perform troubleshooting on Network Printer and Multifunctional Devices
- Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups
- Perform troubleshooting on remote VPN connectivity
- Perform troubleshooting on network drive access
Skills
Education
Tools
Job description
Dairy Farmers of America is seeking a first-level technical support specialist to assist users with computer software and hardware from home after a 6–8 week in-office training period.
You will troubleshoot Windows and Apple devices, respond via phone, chat, and email, document issues in the ticketing system, and escalate complex problems to senior staff as needed. Strong English communication is essential.
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