Remote IT Support Technician — Windows & AD Expert

Guidehouse; Northern (KY); Hybrid; USD 31,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) Retirement Plan

Paid Holidays

Tuition Reimbursement

Job summary

Guidehouse is seeking a Help Desk Technician for US remote work to provide on-site or remote user support across Windows servers, AD, and ERP-related tools. You will handle ticket queues, troubleshoot issues, and train users on new systems while coordinating with vendors as needed.

The role requires 3+ years in IT support, strong communication, and a security-conscious mindset. A full-time schedule from 9:00 AM to 5:00 PM CST is typical, with training during initial weeks.

Qualifications

• High School Diploma required.
• 3+ years IT helpdesk experience.
• Experience with Windows systems and Active Directory.
• Experience with ServiceNow ticketing system.

Responsibilities

• Provide on-site or remote helpdesk support to end users.
• Administer Windows servers and Active Directory tasks.
• Manage and resolve tickets in ServiceNow.
• Troubleshoot IT issues related to applications and infrastructure.
• Provide user training on new systems and software.
• Communicate with stakeholders to manage expectations.
• Monitor login systems for suspicious activity.

Skills

Helpdesk support

Strong communication

Analytical skills

Attention to detail

Education

High School Diploma

Tools

Active Directory

ServiceNow

Windows Server

SQL (basic)

Job description

Guidehouse is seeking a Help Desk Technician for US remote work to provide on-site or remote user support across Windows servers, AD, and ERP-related tools. You will handle ticket queues, troubleshoot issues, and train users on new systems while coordinating with vendors as needed.

The role requires 3+ years in IT support, strong communication, and a security-conscious mindset. A full-time schedule from 9:00 AM to 5:00 PM CST is typical, with training during initial weeks.