Support Technician (Sun-Thurs 2pm - 11pm EST)

Nexus Technologies LLC; United States; Remote; USD 34,000 - 37,000; Full time

Benefits offered by this job

PTO and holidays

Company-paid life insurance

401k match plan

Learning resources

Job summary

NexusTek is seeking a dedicated End User Services Center technician for a remote, full-time role nationwide in the United States. You will deliver tier I/II IT support, handle server and network issues, and maintain security and reliability for client IT infrastructures.

You will work a evening shift on Sundays to Thursdays and may rotate on-call schedules during holidays. A strong focus on customer service, documentation, and proactive problem-solving is essential.

Qualifications

• Experience providing tier I/II IT support.
• Strong knowledge of server and network troubleshooting.
• Excellent communication with clients and internal teams.
• Ability to work a remote schedule and manage time effectively.

Responsibilities

• Communicate with clients to understand technology needs and concerns.
• Analyze information to identify problems and propose solutions.
• Ensure monitoring and backup/recovery functions run on schedule.
• Manage administration for hardware, OS, and applications.
• Support Active Directory, email systems, virtualization, and remote management tools.

Skills

IT support

Windows servers

Network troubleshooting

Email systems

Tools

VMware

Cisco Meraki

HP/Lenovo servers

Job description

End User Services Center Full Time Computer Worker USA - Remote, USA, Remote, US

Salary Range: $25.00 To $27.00 Hourly

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cyber security, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas.

Our mission is to take away technology headaches allowing our clients to focus on their core business.

Deadline to apply 11/13/2026

Working hours: Sunday - Thursday 2:00pm – 11:00pm EST

This is a full-time position that may involve rotating on call schedules during holidays with other engineers.

Location requirements: Remote, work from home in the United States. Open to nationwide as long as you're willing to work the assigned schedule above.

Why this job is exciting

No two days are alike at an MSP! As a Support Technician y ou'll engage with our client to understand their technology needs, propose solutions, and ensure the smooth operation and security of their IT infrastructure. You will be accountable for a variety of administrative duties including fielding customer questions, maintaining customer information, and data entry management.

Who you are

Proactive and independent IT technical expert who performs a variety of IT technical tier I and II support responsibilities, requiring a thorough working knowledge of server and network troubleshooting. You are a skilled communicator on all levels. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.

You know how to:

• Communicate regularly with our clients and their teams to understand their technology needs and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO's and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.

You have skills in the following technologies:

• Knowledge of computers, servers, and networks including firewalls, network diagnostics, VLAN configuration, IP issues , VMWare .
• Knowledge of the following software and hardware:
• VMWare
• Cisco, Meraki, HP, and Lenovo (servers, switches, WAP's, workstations, security appliances, etc.)

Knowledge of the following list below are desired:

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• Understanding of DHCP, DNS, and IP protocols.

Pay and Benefits

This is a full-time position located in the United States.

Estimated Starting Salary/Wage Range: Starting at $25/hr - $27/hr , less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company's discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

We're happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process

Below is our typical interview process for this role:

Application Stage - Thanks for showing interest with your application!

Screening Stage - Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory 20 minute screening

Interview Stage – We'll dive into your experience more in depth

• 30 minute interview with the hiring manager
• One Hour technical interview with hiring manager and direct manager.
• References: 3 professional references with at least one being someone who directly managed you
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees