Remote IT Support & Systems Specialist

Defense Logistics Agency; Philadelphia (Philadelphia County); On-site; USD 82,000 - 107,000; Full time

Job summary

Defense Logistics Agency is seeking an IT Specialist (CUSTSPT) to provide technical and analytical IT support for customer requests in a dynamic setting. You will assess system issues, coordinate with IT management, and help install and troubleshoot hardware and software to ensure continuous operations.

The role emphasizes diagnosing problems, delivering user training, and maintaining information security across hardware and software environments. Telework is eligible where approved.

Qualifications

• Attention to Detail is required and must be thorough in all work performed.
• Customer Service skills to assess needs and satisfy user expectations.
• Oral Communication to clearly express information to stakeholders.
• Problem Solving to analyze issues and recommend solutions.

Responsibilities

• Provides technical and analytical IT support in response to customer requests.
• Assesses system shutdowns and coordinates with IT management for actions.
• Develops, installs, and troubleshoots customer hardware and software issues.
• Assists in installation, configuration, troubleshooting, and maintenance of hardware/software.
• Identifies IT deficiencies and investigates causes to improve operations.
• Coordinates with hardware vendors to monitor quality and security.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Ph.D. or equivalent doctoral degree

3 full years of progressively higher level graduate education

Job description

Defense Logistics Agency is seeking an IT Specialist (CUSTSPT) to provide technical and analytical IT support for customer requests in a dynamic setting. You will assess system issues, coordinate with IT management, and help install and troubleshoot hardware and software to ensure continuous operations.

The role emphasizes diagnosing problems, delivering user training, and maintaining information security across hardware and software environments. Telework is eligible where approved.