Remote IT Support Specialist (Tier 1/2)

Group CBS; Los Angeles (CA); Hybrid; USD 62,000 - 72,000; Full time

Benefits offered by this job

Remote Mondays & Fridays

Flexible schedule

Job summary

HOK is seeking an IT Support Specialist to join the LA team. You will provide technical assistance to users, perform Tier 1 support, set up employee equipment, and troubleshoot hardware/software issues.

Responsibilities include monitoring systems, initiating repairs, maintaining inventories, and training users. Remote options are available on select days as part of a flexible schedule.

Qualifications

• Advanced knowledge of basic PC components.
• Intermediate knowledge of Microsoft based networking protocols.
• Exposure to basic scripting language.
• Exposure to voice and data telecommunications systems.
• Exposure to remote access technologies for support and office connectivity.
• Proficiency in Microsoft Office required.
• Ability to set up and operate a variety of computer equipment.
• Ability to work efficiently, in an organized manner and with attention to detail.
• Ability to communicate effectively regarding technical matters, both verbally and in writing.

Responsibilities

• Tier 1 support for a helpdesk system. Answers user inquiries regarding computer software or hardware operations to resolve problems.
• Oversees the daily performance of computer systems and peripheral equipment.
• Observes system functionality and reports errors to supervisor.
• Sets up employee equipment including adds, moves and changes.
• Performs minor repairs to hardware, software, or peripheral equipment according to company standards.
• Maintains account and inventory records.
• Reads technical manuals and confers with users, to diagnose/investigate technology issues.
• Refers major hardware or software problems or defective products to vendors or managers for service.
• Trains users in the proper use of hardware or software.
• Confers with general staff to establish recommendations to supervisor for new systems or modifications.
• Demonstrates continuous effort to improve operations, decrease turnaround times and provide quality customer service.
• Occasional after-hour and weekend help desk functions.
• Tier 2 support for cell phones, headset, personal storage devices and other peripherals.
• Takes personal responsibility for fostering a green workplace through sustainable work practices.

Skills

PC components

Microsoft networking protocols

Scripting

Voice/data telecommunications

Remote access technologies

Microsoft Office

Equipment setup

Attention to detail

Communication skills

Education

Technical or Associate’s degree or equivalent

Job description

HOK is seeking an IT Support Specialist to join the LA team. You will provide technical assistance to users, perform Tier 1 support, set up employee equipment, and troubleshoot hardware/software issues.

Responsibilities include monitoring systems, initiating repairs, maintaining inventories, and training users. Remote options are available on select days as part of a flexible schedule.