Remote IT Support Specialist (Tier 1)

Tri Delta; Dallas (TX); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance (medical, dental, &v)

Retirement plan

Life insurance

Paid vacation & holidays

Professional training & growth

Job summary

Tri Delta is seeking a front-line, helpdesk IT Support Specialist to join our Technology team. The ideal candidate will combine people-focused customer service with technical knowledge to provide Tier 1 support to staff, volunteers, and members in a remote-eligible role.

The position requires working in the US and is well suited for someone eager to begin an IT career and learn new skills in a dynamic team environment. The role reports to the Sr.

Qualifications

• Minimum of 1 year of related experience.
• Associate’s degree from an accredited college or university preferred
• Understanding of Microsoft products and Box or related cloud storage/document management system
• The ability to learn through research, technical certification and on-the-job training.
• Strong customer service skills
• Ability to lift up to 50 lbs
• Strong trouble‑shooting skills
• Detail-oriented, ability to think critically, self-starter

Responsibilities

• Tier 1 Support: Process, respond, manage and close help desk tickets for technical support within the prescribed response and closure timeframe using the ZenDesk platform.
• Participate in continuous learning opportunities to provide high quality support to the organization
• Provide assistance and training to staff and volunteers in the use of technology equipment and software.
• Escalate to Tier 2 or higher support as needed and when issues are escalated, continue to monitor to ensure that they are being resolved.
• IT Asset Administration: Keep the current record of all physical IT assets in the asset management system.
• Support the identification, purchase, preparation and delivery of new equipment for staff.
• Recommend retirement of assets and manage the environmentally sustainable disposal of retired assets.
• Maintain readily deployable assets for new employees and for temporary use.
• IT Platform Administration: Maintain the record of software utilized by the enterprise and provide that record as part of the annual operating plan.
• Manage enterprise-wide software platforms, including users, performance, updates, outages.
• Work with supervisor and staff to manage and implement the enterprise cybersecurity plan.
• Reconcile software billing and make recommendations for cost savings opportunities.

Skills

Customer service

Troubleshooting

Self-starter

Communication

Microsoft Office

Education

Associate’s degree

Tools

ZenDesk

Box

Microsoft Defender

Job description

Tri Delta is seeking a front-line, helpdesk IT Support Specialist to join our Technology team. The ideal candidate will combine people-focused customer service with technical knowledge to provide Tier 1 support to staff, volunteers, and members in a remote-eligible role.

The position requires working in the US and is well suited for someone eager to begin an IT career and learn new skills in a dynamic team environment. The role reports to the Sr.