IT Support Specialist

shieldtp; Anaheim (CA); Remote; USD 52,000 - 78,000; Full time

Job summary

IronOrbit is seeking an experienced IT Support Specialist to join our remote Managed Services team. You will own technical issues that require deeper investigation and partner with engineers for advanced infrastructure guidance.

You’ll support customers across end-user hardware/software, virtual desktops, Microsoft technologies, networking, access management, monitoring, and hosted applications as part of a collaborative, growth-oriented team.

Qualifications

• Strong troubleshooting fundamentals and ability to diagnose root causes.
• Excellent communication skills for clear customer interactions.
• Genuine curiosity about how technology works and a drive to learn new tools.

Responsibilities

• Owns technical issues that require deeper investigation beyond front-line support.
• Collaborates with engineers for advanced infrastructure guidance.
• Supports customers across environments including end-user hardware/software, VDI, Microsoft technologies, networking, access management, monitoring, and hosted apps.

Skills

Troubleshooting

Communication skills

Curiosity about technology

Learning new tools

Tools

Microsoft technologies

Networking

Job description

Position Summary

IronOrbit is seeking an experienced, customer-focused IT Support Specialist to join our remote Managed Services team. This role takes ownership of technical issues that require deeper investigation than front-line support, while partnering with engineers when advanced infrastructure expertise is needed.

The ideal candidate has strong troubleshooting fundamentals, excellent communication skills, and a genuine curiosity about how technology works. You enjoy digging into the “why” behind an issue, not just restoring service, and are motivated to learn new tools, platforms, and technical concepts. You will support customers across a variety of environments, including end-user hardware and software, virtual desktops, Microsoft technologies, networking, access management, monitoring, and hosted applications.

Schedule and Growth

The schedule for this position will be core 1st shift business hours, Monday – Friday, covering the Pacific Time Zone, starting between 0700 and 0900 am PST.

IronOrbit offers the opportunity to deepen technical expertise across cloud infrastructure, virtualization, networking, Microsoft technologies, monitoring, backup and recovery, automation, and security. This role is well suited for a support professional who enjoys solving complex problems, sharing knowledge with teammates, and growing toward senior support or engineering responsibilities.