Remote IT Support Specialist — Complex Issues, Growth

shieldtp; Anaheim (CA); Remote; USD 52,000 - 78,000; Full time

Job summary

IronOrbit is seeking an experienced IT Support Specialist to join our remote Managed Services team. You will own technical issues that require deeper investigation and partner with engineers for advanced infrastructure guidance.

You’ll support customers across end-user hardware/software, virtual desktops, Microsoft technologies, networking, access management, monitoring, and hosted applications as part of a collaborative, growth-oriented team.

Qualifications

• Strong troubleshooting fundamentals and ability to diagnose root causes.
• Excellent communication skills for clear customer interactions.
• Genuine curiosity about how technology works and a drive to learn new tools.

Responsibilities

• Owns technical issues that require deeper investigation beyond front-line support.
• Collaborates with engineers for advanced infrastructure guidance.
• Supports customers across environments including end-user hardware/software, VDI, Microsoft technologies, networking, access management, monitoring, and hosted apps.

Skills

Troubleshooting

Communication skills

Curiosity about technology

Learning new tools

Tools

Microsoft technologies

Networking

Job description

IronOrbit is seeking an experienced IT Support Specialist to join our remote Managed Services team. You will own technical issues that require deeper investigation and partner with engineers for advanced infrastructure guidance.

You’ll support customers across end-user hardware/software, virtual desktops, Microsoft technologies, networking, access management, monitoring, and hosted applications as part of a collaborative, growth-oriented team.