Law Firm IT Support Specialist - Hybrid/Remote

Nixon Peabody LLP; Boston (MA); Híbrido; USD 58.000 - 79.000; Jornada completa

Descripción de la vacante

Nixon Peabody LLP is seeking an IT Service Specialist to provide technical assistance to attorneys and staff. The role supports firm-approved applications, hardware, and connectivity, with a hybrid or remote schedule on Wednesdays through Sundays 11:30 AM–8 PM ET.

Key duties include logging incidents in the ITSM system, owning assigned tasks, and supporting conference room technology and AV equipment. The firm emphasizes professional growth and a collaborative environment.

Formación

• 3–5 years of IT support experience.
• High School Diploma required; Bachelor’s degree preferred.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Patience and empathy when handling user frustrations.
• Analytical thinking to diagnose and resolve issues efficiently.
• Experience with ticketing systems (TeamDynamix, ServiceNow, Freshservice).
• Remote support tools such as VNC, SCCM, and RDP.

Responsabilidades

• Provide technical support for Firm-approved applications, connectivity, and hardware via phone and in-person assistance.
• Log incidents and service requests in the ITSM platform adhering to governance.
• Take ownership of tasks and ensure timely resolution.
• Support conference room technology including video/web conferencing and projection systems.
• Collaborate with vendors to resolve issues with smartphones, PCs, printers, and AV equipment.
• Follow support procedures in line with Firm standards and IT protocols.
• Participate in team and departmental meetings and maintain IT asset inventory.
• Perform other duties as assigned.

Conocimientos

IT support

Communication

Customer service

Analytical thinking

Ticketing systems

Remote support

Team collaboration

Educación

High School Diploma

Bachelor’s degree preferred

Herramientas

ITSM tools

TeamDynamix

ServiceNow

Freshservice

VNC

SCCM

RDP

Webex

Teams

Zoom

Descripción del empleo

Nixon Peabody LLP is seeking an IT Service Specialist to provide technical assistance to attorneys and staff. The role supports firm-approved applications, hardware, and connectivity, with a hybrid or remote schedule on Wednesdays through Sundays 11:30 AM–8 PM ET.

Key duties include logging incidents in the ITSM system, owning assigned tasks, and supporting conference room technology and AV equipment. The firm emphasizes professional growth and a collaborative environment.