Law Firm IT Support Specialist (Hybrid/Remote)

Nixon Peabody LLP; New York (NY); Hybrid; USD 63,000 - 87,000; Full time

Job summary

Nixon Peabody LLP seeks an IT Service Specialist to assist attorneys and staff with hardware and software support, following the firm’s IT governance standards. The role offers hybrid/remote scheduling and requires familiarity with conference room tech, asset tracking, and security practices.

Responsibilities include incident logging, ticketing, and collaboration with IT teams and vendors. Candidates should have 3–5 years of IT support, strong communication skills, and knowledge of Windows and

Qualifications

• 3–5 years of IT support experience in a professional setting
• High School Diploma required; Bachelor’s degree preferred
• Strong written and verbal communication skills
• Ability to explain technical concepts to non-technical users
• Patience, empathy, and strong problem-solving abilities
• Ability to manage multiple tickets and priorities
• Experience with IT asset inventory and documentation

Responsibilities

• Provide technical support for approved applications, connectivity, and hardware via phone and in-person
• Log incidents and requests in the ITSM platform per governance policies
• Own assigned tasks and ensure timely resolution
• Support conference room tech including video, projection, and device connections
• Collaborate with vendors to resolve issues with devices and peripherals
• Follow IT protocols and participate in team/department meetings
• Maintain accurate IT asset records and knowledge base articles

Skills

IT support

Communication

Explain tech concepts

Customer service

Team collaboration

Education

High School Diploma

Bachelor’s degree preferred

Tools

TeamDynamix

ServiceNow

Freshservice

VNC

SCCM

RDP

Webex

Microsoft Teams

Zoom

Windows OS

iOS

Microsoft Office

Job description

Nixon Peabody LLP seeks an IT Service Specialist to assist attorneys and staff with hardware and software support, following the firm’s IT governance standards. The role offers hybrid/remote scheduling and requires familiarity with conference room tech, asset tracking, and security practices.

Responsibilities include incident logging, ticketing, and collaboration with IT teams and vendors. Candidates should have 3–5 years of IT support, strong communication skills, and knowledge of Windows and