Legal IT Support Specialist (Hybrid/Remote)

Nixon Peabody LLP; Boston (MA); Hybrid; USD 58,000 - 79,000; Full time

Job summary

Nixon Peabody LLP is seeking an IT Service Specialist to provide technical assistance to attorneys and staff, supporting hardware and software applications as defined in the production Service Catalogue. This role ensures consistent, high-quality support aligned with the Firm's IT governance and operational standards.

A hybrid or remote schedule is available Wednesday- Sunday from 11:30AM- 8PM et for this position. A career at Nixon Peabody is the opportunity to do work that matters.

Qualifications

• 3-5 years of IT support experience in a professional setting.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Patience and empathy when handling user frustrations.
• Analytical thinking to diagnose and resolve issues.
• Experience with ticketing systems such as TeamDynamix, ServiceNow or Freshservice.
• Proficiency with remote support tools and collaboration platforms.
• Capable of lifting up to 40 lbs.

Responsibilities

• Provide technical support for Firm-approved applications, connectivity, and hardware via phone and in-person assistance.
• Accurately log all incidents and service requests in the ITSM platform.
• Take ownership of assigned tasks and self-initiated work.
• Provide support for conference room technology, video/web conferencing, and device connectivity.
• Collaborate with vendors to resolve issues with smartphones, PCs, printers, and AV equipment.
• Follow all support procedures in accordance with Firm standards and IT protocols.
• Participate in team and departmental meetings as required.
• Maintain accurate IT asset inventory records.
• Perform additional duties as assigned.

Skills

Customer support

Strong communication

Interpersonal skills

Problem solving

Time management

Education

High School Diploma

Bachelor's degree preferred

Tools

TeamDynamix

ServiceNow

Freshservice

VNC

SCCM

RDP

Webex

Teams

Zoom

Windows OS

iOS

Microsoft Office

Job description

Nixon Peabody LLP is seeking an IT Service Specialist to provide technical assistance to attorneys and staff, supporting hardware and software applications as defined in the production Service Catalogue. This role ensures consistent, high-quality support aligned with the Firm's IT governance and operational standards.

A hybrid or remote schedule is available Wednesday- Sunday from 11:30AM- 8PM et for this position. A career at Nixon Peabody is the opportunity to do work that matters.