Hybrid/Remote IT Support Specialist — Legal Firm

Nixon Peabody LLP

San Francisco (CA)

Hybrid

USD 63,000 - 87,000

Full time

2 days ago

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Job summary

Nixon Peabody LLP is seeking an IT Service Specialist to provide technical assistance to attorneys and staff, supporting hardware, software applications, and the production Service Catalogue. The role emphasizes high-quality support aligned with IT governance and standards, with a hybrid or remote schedule available Wednesday through Sunday 11:30 AM–8:00 PM ET.

Location options include Boston, Chicago, Los Angeles, New York, Rochester, San Francisco, and Washington, DC.

Qualifications

3–5 years of IT support experience.
Experience preferably in a law firm.
Strong communication and interpersonal skills.
Ability to explain technical concepts to non-technical users.
Capability to lift up to 40 lbs.

Responsibilities

Provide technical support for Firm-approved applications, connectivity, and hardware via phone and in-person assistance.
Accurately log all incidents and service requests in the Firm’s ITSM platform per governance.
Take ownership of assigned tasks and self-initiated work to ensure timely resolution.
Provide support for conference room technology, including video/web conferencing and projection systems.
Collaborate with vendors to resolve issues related to smartphones, PCs, printers, and AV equipment.
Follow all support procedures in accordance with Firm standards and IT protocols.
Participate in team and departmental meetings as required.
Maintain accurate IT asset inventory records.
Perform other duties as assigned.