Help Desk Analyst (Fully Remote)

World Travel Holdings; United States; Remote; USD 27,000 - 39,000; Full time

Benefits offered by this job

401(k)

PTO

Holidays

Travel discounts

EAP

Professional development

Job summary

World Travel Holdings is seeking a help desk specialist in the United States to resolve end-user issues via the ticketing system and keep technology running smoothly. You will work with Windows 11, Microsoft 365, Active Directory and networking to troubleshoot and support staff across the company.

This role requires prior help desk experience and a high school diploma or equivalent, with strong communication skills.

Qualifications

• Prior help desk experience and a high school diploma or equivalent.
• Strong communication skills; MacOS familiarity and certifications are preferred.

Responsibilities

• Resolve end-user issues via the ticketing system and keep technology running smoothly.
• Use Windows 11, Microsoft 365, Active Directory, and networking knowledge to troubleshoot.

Skills

Help desk experience

Strong communication

MacOS familiarity

Certifications preferred

Education

High school diploma or equivalent

Tools

Windows 11

Microsoft 365

Active Directory

Networking knowledge

Job description

• Resolve end-user issues via the ticketing system and keep technology running smoothly.
• Use Windows 11, Microsoft 365, Active Directory, and networking knowledge to troubleshoot.

Qualifications:

• Prior help desk experience and high school diploma or equivalent.
• Strong communication skills; MacOS and certifications preferred.

Compensation and Benefits:

• $24.00/hour with medical, dental, vision, life and disability insurance.
• 401(k), PTO, holidays, travel discounts, EAP, and professional development.

World Travel Holdings

World Travel Holdings is the nation's largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people-focused culture with a strong commitment to employee engagement and remote work.