IT Support Engineer, Tier 2 — Remote to Phoenix Office

CubX

Phoenix (AZ)

Hybrid

USD 55,000 - 75,000

Full time

13 days ago

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Benefits offered by this job

Paid time off

Health, dental, and vision insurance

401(k) retirement plan with company匹配

Ongoing training and professional dev.

Modern, collaborative office

Job summary

CubX Inc. is a fast-growing MSP delivering modern IT services to business clients nationwide. As an IT Support Engineer (Tier 2), you will provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android, while administering Microsoft 365 environments and leading security configurations.

The role starts remotely and will transition to a fully in-office role in Phoenix, AZ as the team grows. CubX offers a comprehensive benefits package including health, dental, vision, 401(k), and PTO,

Qualifications

At least 2 years in an MSP or Level 2 helpdesk environment.
Advanced administration of Microsoft 365 including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance.
Hands-on networking troubleshooting with DNS, DHCP, VLANs, VPNs and firewall rules.
Experience configuring and troubleshooting Windows and macOS endpoints.
Experience configuring email authentication records SPF, DKIM, DMARC.
Experience with ITSM systems and customer-facing IT support.
Authorized to work in the United States; available for after-hours/on-call.

Responsibilities

Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices.
Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features.
Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms.
Manage endpoints using Microsoft Intune and Windows Autopilot.
Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management.
Configure email security protocols (SPF, DKIM, DMARC).
Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals.
Maintain tickets, documentation, and client communications using ITSM tools.
Participate in IT projects such as installations, network setups, migrations, and cloud deployments.
Provide occasional after-hours/on-call support; deliver client training on IT best practices.
Proactively identify and remediate technical issues to enhance client satisfaction.