IT Support Engineer (Tier 2) – NJ

CubX; Lakewood Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

PTO & holidays

Health insurance

401(k) match

On-site gym

Training & development

Team events

Job summary

CubX Inc. is a fast-growing MSP delivering modern IT solutions and strong client support. As a Help Desk Technician II, you will resolve complex technical issues and ensure seamless operations across Windows, macOS, and mobile devices.

You will administer Microsoft 365, Azure and Intune, configure networking, manage tickets in ITSM, and participate in on-site deployments and after-hours support. A bachelor’s degree and relevant certifications are preferred; travel up to 15% is expected.

Qualifications

• 2+ years of IT/help desk experience in a professional environment.
• Level 2 desktop support experience for Windows and macOS endpoints.
• Advanced Microsoft 365 administration (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Hands-on networking experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with SonicWall, Meraki, or UniFi.
• Experience administering Azure AD, Active Directory, and Group Policy; basic Azure administration (VMs, networking).
• Experience participating in IT projects (on-site hardware installations, network setups, cloud deployments).
• Experience using at least one ITSM/ticketing tool.
• Strong communication skills for updating clients in a support context.
• Authorized to work in the United States; travel ~15% of the time.
• Available for after-hours/on-call support on a rotating schedule.

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android).
• Administer Microsoft 365 environments (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Configure and troubleshoot networking components across SonicWall, Meraki, and UniFi hardware.
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking).
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates.
• Utilize ITSM/ticketing tools to manage support tickets and documentation.
• Assist with IT projects: on-site hardware installations, network setups, migrations, cloud deployments.
• Participate in after-hours/on-call support and provide client training on IT best practices and security.
• Proactively identify and remediate issues while maintaining client relationships.

Skills

IT help desk

Windows/macOS support

Azure AD administration

Networking troubleshooting

ITSM ticketing

Client communication

On-call support

Education

Bachelor's degree

Tools

Microsoft 365 admin

Intune

Azure

Autopilot

PowerShell

Job description

CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency.

As a Help Desk Technician II, you will play a critical role in supporting clients’ IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Key responsibilities include:

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management)
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates
• Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation
• Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments
• Participate in occasional after-hours/on-call support and provide client training on IT best practices and security
• Proactively identify and remediate potential issues while building and maintaining positive client relationships

Requirements

Required Qualifications:

• 2+ years of IT/help desk experience in a professional environment
• Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
• Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
• Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
• Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
• Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
• Experience using at least one ITSM/ticketing tool
• Strong communication skills for providing technical updates directly to clients in a support context
• Authorized to work in the United States
• Able to travel to client sites approximately 15% of the time
• Available for after-hours/on-call support on a rotating schedule

Preferred Qualifications:

• Bachelor’s degree in Computer Science or an IT-related field
• Experience using Windows Autopilot for device provisioning and deployment
• Experience configuring email authentication/security records (SPF, DKIM, DMARC)
• Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
• PowerShell scripting experience
• Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101

Benefits

• Competitive salary of $55,000-$75,000 USD
• Paid time off and company holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• On-site gym for employee wellness
• Modern, collaborative office environment
• Ongoing training and professional development
• Opportunity to work with cutting-edge technology
• Team events and employee appreciation initiatives
• Strong company culture focused on innovation and teamwork