Remote IT Support & Asset Analyst

Austincc; East Lansing (MI); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Michigan State University (MSU) is seeking a front-line IT support professional to join ANR IT Technology Services. You will provide hands-on and remote assistance to faculty and staff, triage requests, and help manage accounts and assets in a large university IT environment.

Reporting to the Service Desk Manager, the role emphasizes customer service, problem solving, and collaboration with campus IT teams to design, configure, and distribute technology resources, supporting MSU’s teaching,

Qualifications

• Customer service mindset and ability to communicate with technical and non-technical audiences.
• Strong analytical, problem-solving, and troubleshooting skills.
• Experience supporting Windows, macOS, iOS/iPadOS and Android devices in an enterprise environment.
• Experience with endpoint and device management solutions (Intune, Jamf, MECM/SCCM).
• Experience using IT service management systems (TeamDynamix, ServiceNow).
• Knowledge of Active Directory, IAM and endpoint security best practices.
• Understanding of enterprise networking concepts and VPNs, firewalls, routing, and switching.
• Experience supporting virtual desktop and remote computing environments.
• Ability to participate in technical projects and coordinate activities.
• Ability to manage multiple priorities, both independently and in a team.

Responsibilities

• Collaborate with university stakeholders to design, purchase, configure, and distribute technology assets.
• Manage assets throughout their lifecycle.
• Deliver high-quality workstation and software support.
• Administer employee accounts for access management.

Skills

Customer service

Troubleshooting

Cross-platform support

MDM solutions

ITSM

Identity & access management

Networking basics

Remote computing

Solution evaluation

Project coordination

Multitasking

Education

Associate degree

Tools

Intune

Jamf

MECM

SCCM

ServiceNow

TeamDynamix

Active Directory

Job description

Michigan State University (MSU) is seeking a front-line IT support professional to join ANR IT Technology Services. You will provide hands-on and remote assistance to faculty and staff, triage requests, and help manage accounts and assets in a large university IT environment.

Reporting to the Service Desk Manager, the role emphasizes customer service, problem solving, and collaboration with campus IT teams to design, configure, and distribute technology resources, supporting MSU’s teaching,