Information Technology Professional at MSU Information Technology

joinhandshake.com - Jobboard; East Lansing (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

A public higher education institution is seeking an Executive IT Support professional to resolve IT requests and support collegiate sports technologies. The ideal candidate will possess strong customer service and technical troubleshooting skills, alongside relevant experience in IT Helpdesk roles. Interested applicants should submit a resume, cover letter, and three professional references.

Qualifications

• One to three years of related IT Helpdesk experience.
• Ability to improve/streamline use of TDX.
• Experience supporting collegiate sports technologies.

Responsibilities

• Resolve user IT requests and onboarding.
• Monitor/manage printers and queues using PaperCut.
• Support live events and game day technology.
• Support live events/games as required.
• Assist with sports technology installations and equipment as directed.

Skills

Customer service skills

Technical troubleshooting

Windows/Mac enterprise environments

Familiarity with collegiate sports technologies

Live event support

Education

Associate's Degree or equivalent

Tools

MMC

JAMF

PaperCut

Job description

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This is an executive IT support role, requiring customer service and technical troubleshooting skills to enable users while creating positive relationships and building trust with Athletics IT support at every opportunity. Typically weekdays; however, some off hours, live event/game day support required. Resolve user IT requests, task sequence/image new devices, and perform onboarding for new employees/swap users to new machines in accordance with refreshment cycle. Monitor hardware collections via MMC and JAMF. Use PaperCut to monitor/manage printers and queues. Coordinate on some sports technology installations. Generally, leverage technology for the smooth operation and improvement of MSU Athletics coaches and staff.

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate's Degree; one to three years of related and progressively more responsible or expansive work experience in IT Helpdesk or similar experience troubleshooting Windows/Mac enterprise environments; or an equivalent combination of education and experience.

Desired Qualifications

Experience and ability to improve/streamline our use of TDX. Experience supporting Paciolan ticket scanning. Experience supporting collegiate sports technologies such as Spiideo, HUDL, Sideline Scout, Brightsign Players/Carousel Digital Signage, XOS/Catapult Thunder, VenueNext, OES and Daktronics scoreboards, Playsight, Axis IP cameras, Synergy, Trackman, ShotTracker, etc. Familiarity with computer hardware components, networking basics, and computer troubleshooting.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter

Special Instructions

Please provide three professional references who are knowledgeable of your work