Network Engineer I / Information Technologist I

Southern Arkansas University; East Lansing (MI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health care coverage

Retirement matching

Educational benefits

Job summary

Southern Arkansas University is seeking qualified candidates for a role within the MSU IT Infrastructure Support team focused on network performance and reliability. This role boasts a flexible, remote-friendly environment while maintaining critical infrastructure.

Ideal candidates will possess knowledge of networking protocols and experience with monitoring tools. The position requires collaboration with technical staff to resolve issues. The university provides extensive benefits, including health care and retirement packages.

Qualifications

• Knowledge equivalent to a four-year college degree.
• One to three years of relevant work experience in IT or related fields.
• Experience in network support or customer support.

Responsibilities

• Monitor network performance and capacity.
• Ensure system availability and reliability.
• Collaborate with technical staff for issue resolution.

Skills

Knowledge of networking protocols such as TCP/IP

Experience with monitoring tools

Network certifications

Knowledge of wired and wireless infrastructure

Customer support

Education

Four-year college degree

Tools

Network diagnostic tools

Network analytics tools

Job description

The MSU IT Infrastructure Support team consists of experienced networking professionals from various backgrounds tasked with the planning, installation, operation, and maintenance of the critical infrastructure essential to the university's daily functions. Our mission is centered on the stewardship and administration of the university's infrastructure, which includes wired and wireless networks, DDI (DNS, DHCP, and IPAM), switching and routing, and telecommunications. The team is instrumental in maintaining the technological foundation that supports the university's operations. This position reports to the Network Operations Manager. Duties include:

• Monitor network performance and capacity
• Ensure system availability and reliability
• Administration of various devices and services
• Maintenance of system configurations
• Configuration and change management policy adherence
• Customer and technical staff collaboration for issue resolution
• 24x7x365 on‑call incident response rotation
• Additional tasks as assigned

Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report’s America’s Best Colleges 2025. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a university matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Minimum Requirements (3 vacancies)

Knowledge equivalent to that which normally would be acquired by completing a four‑year college degree program; one to three years of related and progressively more responsible or expansive work experience in one of the following areas software development, computer/systems operations, customer support, systems administration, systems software support, hardware support, communications network support, or database administration; or an equivalent combination of education and experience.

Desired Qualifications

• Knowledge of both wired and wireless infrastructure,
• Knowledge of networking protocols such as TCP/IP, 802.11, 802.1x, DHCP,
• Experience with monitoring, network diagnostic and network analytics tools
• Network certifications
• Network work experience at a higher education institution
• DDI experience

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Special Instructions

Please provide three professional references knowledgeable of your work.

Work Hours

STANDARD 8-5

Website

tech.msu.edu

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.