Junior Analyst / Information Technology Professional

Austincc; East Lansing (MI); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Michigan State University (MSU) is seeking a front-line IT support professional to join ANR IT Technology Services. You will provide hands-on and remote assistance to faculty and staff, triage requests, and help manage accounts and assets in a large university IT environment.

Reporting to the Service Desk Manager, the role emphasizes customer service, problem solving, and collaboration with campus IT teams to design, configure, and distribute technology resources, supporting MSU’s teaching,

Qualifications

• Customer service mindset and ability to communicate with technical and non-technical audiences.
• Strong analytical, problem-solving, and troubleshooting skills.
• Experience supporting Windows, macOS, iOS/iPadOS and Android devices in an enterprise environment.
• Experience with endpoint and device management solutions (Intune, Jamf, MECM/SCCM).
• Experience using IT service management systems (TeamDynamix, ServiceNow).
• Knowledge of Active Directory, IAM and endpoint security best practices.
• Understanding of enterprise networking concepts and VPNs, firewalls, routing, and switching.
• Experience supporting virtual desktop and remote computing environments.
• Ability to participate in technical projects and coordinate activities.
• Ability to manage multiple priorities, both independently and in a team.

Responsibilities

• Collaborate with university stakeholders to design, purchase, configure, and distribute technology assets.
• Manage assets throughout their lifecycle.
• Deliver high-quality workstation and software support.
• Administer employee accounts for access management.

Skills

Customer service

Troubleshooting

Cross-platform support

MDM solutions

ITSM

Identity & access management

Networking basics

Remote computing

Solution evaluation

Project coordination

Multitasking

Education

Associate degree

Tools

Intune

Jamf

MECM

SCCM

ServiceNow

TeamDynamix

Active Directory

Job description

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The College of Ag and Natural Resources (ANR) IT Technology Services delivers primary leadership and comprehensive IT support for the CANR through a collaborative shared services model.

This position reports to the Service Desk Manager and will perform the following duties:

• collaborate with university stakeholders to design purchase, configure, and distribute technology assets
• manage assets throughout their lifecycle
• deliver high-quality workstation and software support
• administer employee accounts for access management

Working alongside departmental and university IT teams, ANR IT provides technology resources that advance MSU’s mission of education, research, and community engagement.

We are seeking talented individuals to join our team and support the daily technology needs of the College. In this front-line role, you will provide hands-on and remote assistance to faculty and staff, ensuring reliable and effective IT services. As an ANR IT team member, you will help improve processes, coordinate and guide team activities, triage incoming requests, and manage escalations.

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report’s America’s Best Colleges 2026. Located in East Lansing, three miles east of the state’scapitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an associate's degree; one to three years of related and progressively more responsible or expansive work experience in IT Desktop Field/Service Desk Supp ort; or an equivalent combination of education and experience.

Desired Qualifications

• Demonstrate commitment to customer service and effective communication with technical and non-technical audiences.
• Strong analytical, problem-solving, and troubleshooting skills with the ability to independently resolve technical issues.
• Experience supporting and managing Windows, macOS, iOS/iPadOS, and Android devices in an enterprise environment.
• Experience with endpoint and device management solutions, including Microsoft Intune, Jamf, MECM/SCCM, or comp arable platforms.
• Experience using IT service management systems such as TeamDynamix, ServiceNow, or similar tools.
• Workingknowledge of Active Directory, Group Policy, identity and access management, and endpoint security best practices.
• Working knowledge of enterprise networking concepts, including wired and wireless connectivity, VPNs, firewalls, routing, and switching.
• Experience sup porting virtual desktop and remote computing environments.
• Experience evaluating, implementing, and supporting technology solutions to meet organizational needs.
• Experience participating in technical projects, including planning, implementation, documentation, and coordination.
• Demonstrated ability to manage multiple priorities and work effectively both independently and collaboratively.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu

Remote Work Statement

MSU strives to provide a flexible work environment, and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.