Remote IT Support Apprentice: Training & Growth

Placements24; East End (United States Virgin Islands); Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive training program

Competitive entry-level stipend

Exposure to various IT systems and te​

Opportunity to earn certifications

Job summary

Placements24 is seeking an Apprentice IT Support Technician for remote work, supporting users across multiple locations. This entry-level opportunity provides hands-on training in troubleshooting hardware, software, and network issues via remote tools.

You will deliver remote technical assistance, document issues and resolutions in a knowledge base, and assist with user account and permission management, while developing practical IT skills.

Qualifications

• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Self-motivated with the ability to manage time remotely.
• Genuine passion for technology and IT support.

Responsibilities

• Provide remote technical support to end-users for hardware, software, and network-related issues.
• Diagnose and resolve technical problems using remote access tools.
• Install, configure, and upgrade computer hardware and software.
• Document issues and their resolutions in a knowledge base.
• Assist in managing user accounts and permissions within IT systems.

Skills

Remote communication

Problem solving

Time management

Self-motivation

Passion for IT

Job description

Placements24 is seeking an Apprentice IT Support Technician for remote work, supporting users across multiple locations. This entry-level opportunity provides hands-on training in troubleshooting hardware, software, and network issues via remote tools.

You will deliver remote technical assistance, document issues and resolutions in a knowledge base, and assist with user account and permission management, while developing practical IT skills.