Remote IT Support Analyst — Hybrid Role

Impinjexternal; Seattle (WA); Hybrid; USD 64,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Remote work option

Job summary

Impinj, a leading RFID and IoT company based in Seattle, is hiring an IT Support Analyst to provide virtual and in-person support for hardware, software, and the network.

You will be the first contact for troubleshooting, set up user accounts, image devices, and assist with AV and server tasks. Ideal candidates have 1–2 years IT support, experience with Active Directory, Office 365, Intune/Autopilot/MDM, and excellent customer service.

Qualifications

• Typically 1–2 years of hands-on IT support experience, including help desk and desktop support.
• Experience with Microsoft Active Directory, Office 365 administration, and Intune/Autopilot/MDM solutions.
• Experience with Mac and HP desktops/laptops.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Monitor the help desk queue and perform first-level diagnostics and resolution for on-site and remote users.
• Set up and decommission user accounts across domain, Exchange, CRM, and phone systems.
• Build, configure, and image laptops/desktops, including inventory management.
• Apply patches, perform software/hardware upgrades, and troubleshoot OS issues.
• Troubleshoot and maintain printers, copiers, and plotters.
• Perform backup and restore operations.
• Desk workstation setup/teardown and hardware inventory management.
• Manage shipping/receiving of computer equipment and peripherals.
• Set up, support, and troubleshoot AV equipment for meetings and events.
• Assist with server and infrastructure support as needed.

Skills

Help desk

Active Directory

Office 365

Intune Autopilot

MDM solutions

Mac desktops

HP desktops

Customer service

Time management

Communication

Independent work

Remote collaboration

Tools

None

Job description

Impinj, a leading RFID and IoT company based in Seattle, is hiring an IT Support Analyst to provide virtual and in-person support for hardware, software, and the network.

You will be the first contact for troubleshooting, set up user accounts, image devices, and assist with AV and server tasks. Ideal candidates have 1–2 years IT support, experience with Active Directory, Office 365, Intune/Autopilot/MDM, and excellent customer service.