Remote IT Support Analyst for Nuclear Online Work Mgmt

Brooksource; Washington, Baltimore (District of Columbia, MD); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Direct communication with the hiring经理

Open communication and transparency

Health, dental, vision benefits; 401k

Job summary

Ideal candidates will troubleshoot incidents, perform root cause analysis, and coordinate with cross-functional teams. Technical depth in application development, data, and cloud tech is valued, with hands-off development but minor bug fixes possible.

Qualifications

• Bachelor's degree or equivalent professional experience in IT fields.
• 7+ years of professional experience in IT application support, production support, software engineering, data analytics, or related technical role.
• Experience troubleshooting complex application, data, integration, and/or production issues.
• Ability to perform root cause analysis and determine issue origin across app, data, infra, integration or user process.
• Working knowledge of Microsoft Azure and cloud-based application environments.
• Familiarity with Databricks and modern data platforms.
• Understanding of data engineering and data science concepts and how data models integrate into enterprise apps.
• Foundational knowledge of modern app development technologies, particularly React and Node.js.

Responsibilities

• Provide day-to-day technical and application support for the Nuclear Online Work Management platform and its supporting technologies.
• Serve as a primary point of contact for troubleshooting application, data, integration, and user-reported issues.
• Investigate incidents across the application stack to identify where failures or gaps are occurring.
• Coordinate with software engineering, data engineering, data science, cloud, and infrastructure teams to resolve issues.
• Troubleshoot issues within Azure and Databricks-based environments and escalate complex problems to engineering teams.
• Support applications utilizing React and Node.js by diagnosing behavior and performing minor bug fixes.
• Analyze logs, system behavior, data outputs, and user workflows to isolate technical problems.
• Translate user-reported issues into clear technical requirements for engineering teams.
• Document incidents, root causes, resolutions, known errors, and procedures to improve long-term support.
• Identify recurring issues and recommend improvements to increase stability and reduce disruption.
• Support testing, validation, releases, and post-deployment activities for enhancements.
• Partner with business users to understand workflows and minimize impact to nuclear work management.
• Collaborate across technical teams rather than within a single silo.

Skills

Root cause analysis

Incident management

Communication

Cross-functional collaboration

Data analytics concepts

Problem-solving

Education

Bachelor's degree in IT / CS / CIS / Engineering or related field

Tools

Azure

Databricks

React

Node.js

Job description

Ideal candidates will troubleshoot incidents, perform root cause analysis, and coordinate with cross-functional teams. Technical depth in application development, data, and cloud tech is valued, with hands-off development but minor bug fixes possible.