Remote IT Specialist: Service Desk & Systems Admin

Lynker Technologies; Boulder (CO); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Lynker Technologies seeks an IT Specialist to provide service desk support and Windows systems administration for SWPC’s 24/7 forecast operations in Boulder, CO. You will resolve complex IT issues, manage Active Directory and Google Workspace accounts, and maintain endpoint security and configuration management across devices.

Requires 3+ years of Windows IT experience, a BS degree in a STEM field, and familiarity with encryption, MFA, and management tools.

Qualifications

• 3+ years of progressively responsible IT helpdesk support and systems administration in a Windows environment.
• Strong working knowledge of Windows operating systems, Microsoft Office Suite, and endpoint configuration management and security tools.
• Experience with endpoint encryption, MFA, and IT security compliance practices.
• Proficiency in troubleshooting hardware, software, desktop deployment practices and network connectivity.
• Familiarity with Help Desk ticketing systems and escalation workflows.
• Strong customer service and communication skills, with the ability to support users ranging from entry-level to scientists and executives.

Responsibilities

• Identify, troubleshoot, and resolve user-reported technical problems involving workstations, laptops, mobile devices, and peripherals.
• Respond to and resolve advanced Service Desk tickets within defined SLAs and to the highest thresholds of customer satisfaction.
• Perform advanced user account management in Active Directory and Google Workspace, including permissions, groups, and MFA.
• Perform client-system and server patching, upgrades, imaging, and configuration management for Windows environments.
• Coordinate and execute desktop, laptop, and mobile device provisioning, including end-point security and configuration management agent installation (NBFS, MAAS360, Manage Engine).
• Support the Space Weather Forecast Office (SWFO) by maintaining National Critical Systems desktops, laptops, and telephony platforms to ensure 24/7 operational availability.
• Perform asset management activities including inventory control, labeling, tracking, receiving, sanitization, decommissioning, and reporting of service-tagged equipment.
• Provide user training, education, and advanced guidance on system access, platform and OS usage, cybersecurity, and best practices.
• Install and support networked audio/visual systems for conference rooms, including cameras, projection devices, networked computers, and telephony.
• Assist senior system administrators with network authentication, server troubleshooting, and compliance with security audits.
• Research and develop technical specifications, provide cost quotes, and validate equipment orders to support procurement.
• Support physical movement, deployment, and decommissioning of hardware assets; assist the Property Manager with inventory tracking and asset audits.
• Follow documented technical task procedures, applying good judgment and best practices to complete assignments independently or under general guidance.

Skills

IT helpdesk support

Windows OS

Communication

Customer service

Education

Bachelor's degree in IT/CS/Engineering or related

Tools

Active Directory

Google Workspace

MAAS360

NBFS

ManageEngine

Job description

Lynker Technologies seeks an IT Specialist to provide service desk support and Windows systems administration for SWPC’s 24/7 forecast operations in Boulder, CO. You will resolve complex IT issues, manage Active Directory and Google Workspace accounts, and maintain endpoint security and configuration management across devices.

Requires 3+ years of Windows IT experience, a BS degree in a STEM field, and familiarity with encryption, MFA, and management tools.