Remote IT Specialist - Service Desk & Systems Admin

Lynker Corporation; Boulder (CO); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with match

ESOP

Paid holidays

PTO

Tuition assistance

Bonuses

Employee referral program

Learning management system

Job summary

Lynker Corporation seeks an IT Specialist - Service Desk and Systems Administrator to support SWPC in Boulder, Colorado, on a long term contract. The role combines advanced helpdesk support with Windows systems administration to ensure 24/7 forecast operations and IT security compliance.

You'll handle Active Directory, Google Workspace, endpoint encryption, MFA, asset management, and A/V provisioning, while collaborating with senior admins and a dedicated Space Weather team.

Qualifications

• At least a Bachelor’s degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics from an accredited institution and at least 3 years of experience in related areas.
• 3+ years of progressively responsible experience providing IT helpdesk support and systems administration in a Windows environment.
• Strong working knowledge of Windows operating systems (including Windows 10/11 and prior), Microsoft Office Suite, and endpoint configuration management and security tools.
• Experience with endpoint encryption, MFA, and IT security compliance practices.
• Proficiency in troubleshooting hardware, software, desktop deployment practices and network connectivity.
• Familiarity with Service Desk trouble-ticketing systems and escalation workflows.
• Strong customer service and communication skills.

Responsibilities

• Identify, troubleshoot, and resolve user-reported technical problems involving workstations, laptops, mobile devices, and peripherals.
• Respond to and resolve advanced Service Desk tickets within SLAs and high customer satisfaction.
• Perform advanced user account management in Active Directory and Google Workspace, including MFA.
• Patch, upgrade, imaging, and configuration management for Windows environments.
• Provision desktop, laptop, and mobile devices with endpoint security and config management agents.
• Maintain 24/7 operational availability for SWFO desktops, laptops, and telephony platforms.
• Manage inventory, labeling, tracking, receiving, sanitization, decommissioning, and reporting.
• Provide user training on system access, OS usage, cybersecurity best practices.
• Install and support networked A/V systems for conference rooms.
• Assist senior admins with network authentication, server troubleshooting, and security audits.
• Develop technical specifications, provide cost quotes, validate equipment orders.
• Support hardware moves, deployments, and decommissioning; assist with asset audits.
• Follow documented procedures and use good judgment to complete tasks independently.

Skills

Windows OS

Active Directory

Google Workspace

Endpoint encryption

MFA

Service Desk

Network troubleshooting

Education

Bachelor’s degree

Tools

NBFS

MAAS360

ManageEngine

Job description

Lynker Corporation seeks an IT Specialist - Service Desk and Systems Administrator to support SWPC in Boulder, Colorado, on a long term contract. The role combines advanced helpdesk support with Windows systems administration to ensure 24/7 forecast operations and IT security compliance.

You'll handle Active Directory, Google Workspace, endpoint encryption, MFA, asset management, and A/V provisioning, while collaborating with senior admins and a dedicated Space Weather team.