Tech Service Desk

Unisys; Pennsylvania; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Unisys is seeking a remote first-level service desk analyst. The role involves answering phone and other contacts, resolving software, hardware, and network issues, and documenting calls and incidents for proper routing to the appropriate support group.

This full-time position lists the location as Remote, PA, United States, and operates in a remote work model with Pennsylvania-based duties as needed. Verified active on the employer's official career site as of Oct 30, 2026 (ET).

Responsibilities

• Answers phone and other contacts, resolves software, hardware and network issues.
• Documents calls and incidents accurately.
• Routes requests to the right support group.

Skills

Phone support

Incident documentation

Issue triage

Customer service

Job description

From the posting: Remote first-level service desk role at Unisys. Answers phone and other contacts, resolves software, hardware and network issues, documents calls and incidents accurately, and routes requests to the right support group.

Location: Remote (Pennsylvania)

Schedule / appointment: Full time

• Remote (per the posting); location listed as “Remote, PA, United States of America”

Verified open on the employer’s official career site (Workday) on Oct 30, 2026 (ET).