IT Helpdesk Specialist: Fast, Patient-Focused Support

Pioneers Medical Center; Meeker (CO); On-site; USD 33,000 - 49,000; Full time

Job summary

Pioneers Medical Center is seeking a full-time IT Help Desk Technician to provide first-line technical support to staff and physicians in a fast-paced hospital environment.

You will diagnose hardware, software, and network issues, install software, and assist in account setup. Strong communication and patient-facing skills are essential to translate technical details for non-technical users.

Qualifications

• Degree, certifications, or equivalent experience in Computer Technology field.
• Overall knowledge of network protocols such as IPX/SPX and TCP/IP.
• Familiarity with firewalls, switches, routers, and other network hardware.

Responsibilities

• Provide first-level technical support to end users via phone, email, or in-person communication.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and update software applications and operating systems.
• Assist in setting up and maintaining user accounts, permissions, and profiles.
• Troubleshoot and resolve issues related to printers, scanners, and other peripheral devices.
• Collaborate with other IT professionals to elevate and resolve complex technical problems.
• Keep accurate records of all helpdesk tickets, interactions, and resolutions.
• Communicate technical information in non-technical terms to end users.
• Provide training and guidance to end users on software and hardware usage.

Skills

Customer service

Technical support

Troubleshooting

Communication

Education

Degree/certification in Computer Technology

Job description

Pioneers Medical Center is seeking a full-time IT Help Desk Technician to provide first-line technical support to staff and physicians in a fast-paced hospital environment.

You will diagnose hardware, software, and network issues, install software, and assist in account setup. Strong communication and patient-facing skills are essential to translate technical details for non-technical users.